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The link is not working

The three things that cause almost every broken link.

Check in this order

  1. 1Is it published? A draft has no public page. Open your guide list: a draft says so under the name, and a guide you switched off shows its photo in gray.
  2. 2Is it the current link? If you renamed the link after sharing it, the old address stops working. Copy it again with the share button.
  3. 3Free plan limit? On the free plan only two guides can be live at once. If you published a third, the oldest goes quiet: either deactivate one or upgrade.
The switch beside the step title has to read LIVE for the link to work.
The switch beside the step title has to read LIVE for the link to work.

💡Test it yourself the way a visitor sees it: open the link in a private/incognito tab.

Still stuck? Write to us: include the link and what happened on the visitor's screen.

Last updated Aug 5, 2026

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