mikum.me™
My guides

Help center

Short, step-by-step answers about building and sharing your guides.

Build your first guideRead the steps

Getting started

Create your first guide in 3 stepsFrom an empty screen to a link you can send, about five minutes.Signing up and saving your guideYou can start without an account: here is how to keep what you built.

Building your guide

Photos and mark-up that actually helpOne photo per decision point, an arrow on the thing you mean.Turn a walk-through video into a guideFilm the route once and let mikum.me pull the best still frames for you.Adding a photo from a videoScrub a clip to any spot and add the frame there as a photo.Door and gate codes, safelyShow the code only to someone who is actually at your door.When a place has more than one way inTwo parking lots or gates? Name each way in and give it its own first photos.Blurring a face in a photoHide a passer-by, a number plate or a name on a letterbox before you share the guide.Adding your contact detailsA one-tap way for a lost visitor to reach you.Telling visitors where to parkMark the parking on your guide's map, and every visitor gets one-tap navigation to it.Floor, entrance note and the little detailsThe extra lines that turn "the building" into "your door".Duplicating a guideReuse a guide you already built as the starting point for the next one.Deleting a guide (and the extra "are you sure?")How to remove a guide, what disappears with it, and why a guide visitors already opened asks twice.The photo suggestions on the sorting screenDashed "add this here" slots that appear when your guide looks like it is missing an obvious photo.The “still accurate?” check-inEvery few months we ask whether your guide is still right. One tap answers it.

Sharing & visitors

Sharing your guideOne link, no app, works on every phone.Changing your guide's linkPremiumMove a guide to a nicer address. Links you already shared keep working.Your guide works without a signalOnce a visitor opens your guide, it is saved on their phone, photos included.Know when your guest is on the wayPremiumPremium: a visitor can share a rough ETA, so the people on your contact list get one message when they set off and one when they arrive.Did your visitors find it? (arrival feedback)Visitors can tap one button at the end of your guide to say whether they found the place, and you see the result.Let visitors tell you they've arrivedLet a visitor tell you they're here with one tap at the end of your guide. We send the message to your gate & arrival contacts.

Account & billing

Upgrading to premiumWhat you get, what it costs, and how to do it.Billing, invoices and cancellingEverything about the subscription lives in one place.Privacy and your dataWhat we hold, what visitors see, and how to remove it all.Cookies and your choicesWhy some visitors are asked about cookies, and how to change the answer.Inviting friends earns free guides and PremiumShare your link: friends get 2 free guides instead of 1, and every 2 friends earns you one.Inviting editors and contributorsEnterpriseShare managing your guides with your team: two permission levels, your call who gets which.Joining someone else's mikum.me accountEnterpriseSomeone invited you to help manage their location guides: what accepting means, and what you can do once you are in.Can support edit my guide for me?What our support team can and cannot touch when you ask for help with a guide.I signed up twice. Can I join my accounts?Add the other email or phone to your account and confirm one link: both sets of guides end up in one place.The language mikum.me opens inNine languages on the homepage, Hebrew in Israel, and how to change it for good.

Premium

Plans and pricingWhat Free, Premium and Enterprise each include.Directories: many guides, one linkPremiumFor a campus, an office park, a building or an event.Setting up a directoryIts own link, a cover photo, and which locations belong in it.Translating your guideOne guide, up to fifteen languages: every word your visitor reads, including the names of your ways in.Your own logo and brandingPremiumPut your business on the guide instead of ours.Letting search engines find your guidesPremiumOff by default. Premium accounts can choose to be listed on Google.Gifting a guide to someoneBuild a guide for someone else and hand them the keys.Reading your location statsHow many people found their way in, and what that saved you.Putting a directory inside a directoryPremiumBuild a company → country → location tree with one link at the top.

Troubleshooting

The link is not workingThe three things that cause almost every broken link.Chatting with supportThe chat bubble in the help center answers right away, and hands you to a person when it cannot.The sign-in link in my email doesn't workExpired, already used, or scanned by your email provider: how to get in.A parking pin you can't find in the editorOld guides can carry a "P" nobody can edit. Here is where to remove it.

Still stuck?

Write to us with your guide link and what you saw. A real person answers.

support@mikum.me

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