Privacy and your data

Your guides are the whole product, so it is worth knowing exactly what is stored and who can see it.

What visitors can see

A published guide is public to anyone with the link. That is what makes it work without an app. Sensitive details you mark as protected, like gate codes, are never printed in the page; they are revealed only after the check you chose (approval or location).

What we hold about you

Your email (for signing in), your guides and their photos, and billing details handled by our payment provider. We do not sell your data. See the full privacy policy for the details.

Removing your data

• Unpublish a guide and its public link stops working immediately.
• Delete a guide to remove it and its photos for good.
• Delete your account from Account settings to permanently remove every guide, directory, photo and record, and cancel any subscription. This cannot be undone.

💡Want a copy of your data, or a formal deletion request handled for you? Write to support and a person will take care of it.

What a visitor's location is used for

When a guide uses location, your browser asks your permission first, and just before it does, the guide shows a short line saying what the fix is for, with a link to the privacy policy. There is nothing to tick and nothing to agree to: the browser prompt itself is the answer, and declining it simply leaves the guide as it is.

The fix is used at that moment and then gone. It pre-selects the way in you are standing closest to, finds the nearest parking spot, shows where you are on the parking map, or checks that you are at the door before a code is revealed. It is never stored or logged, and nothing about it follows you between guides.